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Shipping / Returns Policy



Free Shipping:

We are a B2B supplier and as stated throughout our site, commercial addresses shipments within the 48 contiguous U.S. states plus Washington, D.C. are FREE of any shipping charge, handling fee or minimum requirements. Please use a company name in the shipping fields during checkout if possible. All addresses are verified for eligibility against the database of the appropriate carrier. FedEx is the default U.S. Small Parcel Transportation Carrier for ThermalRoll.com. 

We do understand that business hours, store level accountability and other reasons may make it easier for you to receive the order at your home. There is an additional charge for any order shipped to a residential address. Please direct inquiries to our toll-free customer service or E-Mail us at service@thermalroll.com. 


Any claim for shortages or price discrepancies must be reported within 10 days of order receipt date. Unless otherwise stated in writing, you may return new, unopened items sold by Force Imaging Group, DBA ThermalRoll.com, within 30 days of delivery for a refund. If the return is a result of our error, we'll also pay the return shipping costs and waive the freight charge to originally deliver the item. Non-Defective or refused shipments not caused by our mistake are subject to a 25% restock fee and the freight charge to originally deliver it to you. Any additional costs incurred from the carrier resulting from a refusal, damages or poorly packaged returns will be subject to additional charges.  Please call (888) 406-2120 or E-Mail us at service@forceimaging.com. All returns must be accompanied with a Return Merchandise Authorization Form (RMA) and number.

Final refunds are issued at the sole discretion of Force Imaging Group and are issued to the original form of payment or internal credit memo where applicable to terms accounts. Modifications or cancellations to any order(s) cannot be accepted once a carrier tracking number has been issued, even if that number has not yet been posted to our site. E-Mail, voicemail or any contact made on this behalf during non-business hours will be addressed promptly, and recorded as received upon the first working day after receiving such communication. Our normal business hours are 8:30AM to 5:00PM EST, Monday - Friday.

Sales Tax:

ThermalRoll.com charges sales tax for merchandise ordered on this Web site to any location within the state of Florida. We accept current Florida Resale and various other tax exempt certificates. We require 24 hours to setup the website account for Florida tax exemptions. If you're in a hurry, call customer service at (888) 406-2120 and we'll move mountains to help a customer in need.

Minimum Order:  

ThermalRoll.com does not have a minimum order.

Coupon Codes:

ThermalRoll.com is pleased to offer coupon codes from time to time. Only one coupon code may be used per order. Coupon codes do not "stack" and may not be combined. Coupon codes may not work on "Sale" items. These coupons may expire without warning.

Store Hours:

We'd love to hear from you! We are available Toll Free at (888) 406-2120 from 8:30AM EST to 5:00pm EST, Monday - Friday. Chat with us on-line by pressing the Chat button found on almost any page of the site. On occasion, you might be asked to leave a brief message.


Privacy Policy:

ThermalRoll.com has created a Privacy Policy to inform you of the information gathering and dissemination practices for this Web site, www.ThermalRoll.com. We respect your right to privacy and your desire for a secure online shopping experience.

Information We Collect and How It's Used

  • Domain Names: When a visitor comes to our website, our web server recognizes only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.
  • Cookies: Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognize you when you pay a repeat visit to our website. Cookies let us personalize your shopping experience based on your preferences. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit an order online. ThermalRoll.com does not use cookies to gather any personal information.
  • Aggregate Information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to ThermalRoll.com.

Other Information We Collect

  • For Purchases - When you purchase a product on ThermalRoll.com, we ask for the following information: name, address, phone number, e-mail address and credit card. This information is used to process and follow up on your order. All information we collect from you is stored in a secure database.
  • E-Mail Addresses - ThermalRoll.com also collects e-mail addresses voluntarily provided to us for subscriptions. We sometimes use list-serve e-mails to notify customers about updates and special features on our website.

About Children
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping
We use RAPIDSSL as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.

Disclosure of Information Policy
We never make your e-mail address available to any other company or organization without your permission.

If you supply us with your postal address, you may receive periodic mailings from ThermalRoll.com with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know.

Brand names/Trademarks:

All brand names, trademarks, third party Company & business names and/or any other term or reference which could be related to a particular company, business, trade mark or brand remain the property (where applicable) of those companies represented by those names or trademarks. Any reference other than for purposes of marketing or other uses where Force Imaging Group, LLC, DBA, ThermalRoll.com are representative and/or empowered for use of such brands, trademarks or names are used for cross referencing or product identification purposes only. In no way is the use of any such brands, names and trademarks either implied or to be interpreted as Force Imaging Group, LLC representing those brands, companies, trademarks or names and having any rights to products and/or services available or provided by the said companies, brands, trademarks or names.

All information contained herein this website is assumed to be accurate, however no responsibility is assumed by Force Imaging Group, LLC for its use, nor for any infringements of patents or other rights of third parties which may result from its use. Please assist us in the addition, omission and correction of this list where possible by contacting one of our sales representatives. All trademarks, logos and principal representations remain the property of their respective owners.